On behalf of everyone at Border Plumbing Heating & Air we share your concerns about the Coronavirus (Covid-19) and hope it is not bringing your family too much worry or hardship.
The health and safety of all customers and staff is our overwhelming priority, as you would expect.
REASSURANCE & SAFETY
As licensed trades, we are already used to having to focus on safety every day in our work, both for ourselves and our customers in their homes.
We have introduced further measures for our customers’ peace of mind, as well as to protect the health of our employees.
1. SOCIAL DISTANCING:
In normal circumstances we would warmly shake hands with customers, but you will understand if our technicians keep a respectful distance.
2. SANITIZER / GLOVES / SHOE COVERS:
You can be reassured that our technicians have been trained to sanitize before arriving, during and after leaving your home. Mask availability will depend on them being available to purchase.
3. CLEANING WORK AREAS:
All work areas will be cleaned, and you will be shown the work areas so you have the choice to re-sanitize them yourself. Many services take place outdoors in any case.
4. NO TECHNICIANS THAT HAVE TRAVELLED:
None of our technicians have travelled internationally in the last 14 days. Like all workplaces, anyone unwell is told not to work.
5. YOU ARE IN CHARGE:
If you have any requirements that would make you feel more comfortable, we will adhere to them. It is your home and family, and we will act accordingly to reassure you.
6. SCREENING CUSTOMERS:
We are asking customers if they are in quarantine, experiencing any symptoms, have a current cold and that the area we are going to work on is free of any debris.
If you have any questions at all, or anything we can do to reassure you, please call and ask us.
As a community there have been many challenges we’ve faced together during the many years Border Plumbing Heating & Air has been in business. This is another one, but it is one we will rise to. We appreciate your custom, we are well-prepared to meet these challenges, and together we will be able to keep your home running while also putting health and safety at the forefront of everything we do.
From The Management & Team And Your Friends At Border Plumbing Heating & Air.