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Border Mechanical Services Core Values

Border Mechanical Services Core Values

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Border Mechanical Services Core Values

Border Mechanical Services Core Values

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Border Mechanical Services Core Values

Go above and beyond all expectations to ensure we GET & KEEP CUSTOMERS

  1. The customer is always right. In other words, we value our reputation so much that even when the customer is wrong, we will concede misunderstandings.
  2. Service after the sale is key, especially in our business where few subscribe to the idea
  3. We stand behind our work... 100%
  4. We deliver the absolute best work with the absolute best quality possible
  5. From start to finish, our customers will receive the same incredible service regardless which staff member they interact with. Day of the week and time of the day are of no consequence.
  6. We will do everything within our power to be there for our customer when it is convenient for them, not when it is convenient for us.
  7. Customer complaints, no matter how small they seem, must be addressed by a manager within 24 hours.
  8. We build procedures and positions that can be duplicated. We then put the right people in these positions based on merit, personality, and ability.
  9. We provide an environment for co-workers to succeed. We will not set limits on the amount of success our co-workers can achieve.
  10. We each hold ourselves to a high standard and expect the same from each of our co-workers.
  11. We are the leaders of the HVAC industry. As we progress, we will continue to evolve, adapt, and change to ensure we remain as such.
  12. We do not take any shortcuts when it comes to our customers; this allows us to maintain the best guarantees in the business.
  13. We will not do anything to compromise the safety of our co-workers or our customers for any reason.
  14. It is our goal to provide the best value to our customer; it is our obligation to ensure they are aware of that value by investing the time to demonstrate it.
  15. We must earn a reasonable profit to reinvest in our company, our people, our training, and our technologies so can ensure we will be available when our customers need us for decades.
  16. We will continuously train our staff in order to give our customers the best possible service anywhere.
  17. We praise publicly, and take corrective action privately
  18. We report to our direct supervisor first for all questions, problems, concerns, opportunities, feedback, or comments.
  19. Success is all about relationships; relationships with our customers, relationships with our suppliers, and relationships with our fellow team members.
  20. Happiness doesn't happen; you have to choose it!
  21. We are a customer service company first. We take pride in giving our customers the very best... every time.

Financing Available

Border Plumbers Financing Available

Pay for your purchase at Border Mechanical Services Ltd in monthly installments. Apply for financing up to $100,000. Find out if you qualify in seconds. No obligation, no commitment.

Border Plumbing, Heating & Air Service Area

Our Okanagan Valley service area includes

Kelowna

Coldstream

Lake Country

Peachland

Winfield

Oyama

Vernon

West Kelowna

The Border Plumbing, Heating & Air Guarantee

At Border Plumbing, Heating & Air, we're dedicated to providing our customers with the best plumbing and HVAC solutions combined with service excellence. Read what existing customers had to say about us over the past 21 years here or read about our service level commitment below:

SERVICE EXCELLENCE

You'll find the Border Plumbing Heating & Air team helpful, friendly and willing to go that extra mile to ensure your experience with us is great. Our technicians and plumbers always show care when working inside your home by wearing boot covers and using work mats to keep everything neat and tidy and will clean up before leaving.

PROFESSIONAL TECHNICIANS AND PLUMBERS

We employ a skilled and experienced team of plumbers and HVAC technicians able to provide the best solutions and quality workmanship for your plumbing, heating and cooling installations, repairs and maintenance needs. We also provide regular training to ensure our team continue to provide the best and keep them at the top of their profession.

FULL-PRICE UP FRONT

Stay in control with a per-job price that has been provided to you in advance and stays the same through to completion.

LICENSED AND INSURED

Border Plumbing Heating & Air are fully licensed and insured for all plumbing and HVAC work you require, so you know you're in safe hands with us.

ON TIME SERVICES

Our clean cut, presentable technicians and plumbers will arrive at your home on-time at the agreed time.

QUALITY WORKMANSHIP WARRANTY

You're assured of the best as we back all our plumber and HVAC technician workmanship with a written warranty for your quality assurance.

For service excellence when you need a plumber or HVAC technician in your home in the Okanagan Valley, call and speak with the service pros at Border Plumbing, Heating & Air today.

What People Say About Us

  • Dustin Pratch was courteous, very informative, & pleasant experence5 Stars rated.

    Great service. Friendly, knowledgeable. Able to diagnose an intermittent problem. Count on them.5 Stars rated.

  • Very prompt and helpful service by Jeff (and on a weekend!). Fixed our heat pump problem quickly. Many, many thanks.5 Stars rated.

    Great service and very fast! And we much appreciated having our problem solved. Thanks Border and Jeff!5 Stars rated.

  • Mike was friendly, professional and knowledgeable. He solved the problem of our ongoing leaky toilet. Thanks Mike!5 Stars rated.

    Great service, nice people. Had a "On Demand" water heater failure on Saturday. By Monday at Noon a new one had been installed and is working beautifully.5 Stars rated.