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Border Plumbing, Heating & Air Testimonials

Border Plumbing, Heating & Air Testimonials

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Border Plumbing, Heating & Air Testimonials

Border Plumbing, Heating & Air Testimonials

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Border Plumbing, Heating & Air Testimonials

At Border Plumbing, Heating & Air, we aspire to continually provide our customers the best services, expertise, value and experience when they choose us for their residential and commercial plumbing, heating, cooling and air quality needs. You can read what some of our existing customers had to say about us below or give us a call and try us for yourself today:

Overall Rating Border Plumbing

Border Plumbing
5 Star Rating
(994 Reviews rated 5 Stars)
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Excellent from start to finish &follow up!!

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They have a number of staff and were able to rearrange some things so that we could get same day service to repair a leak. At the time of booking there were questions about COVID and I was asked if I would prefer for the worker to wear a mask. This made me happy. Colin was very friendly and professional. He explained what was broken and how to avoid this problem in the future. Efficient work. Will call again next time we need a plumber :). I can't speak to the price as we haven't needed a plumber in Kelowna or had this type of repair done in the past, but I will say this: never choose the cheapest you find because good workers deserve good pay and you get what you pay for.

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Colin G. installed new hoses in our washing machine. I really appreciated his prompt, professional and courteous service. This work was mandated by our strata and several people on the Border team worked very hard for me to ensure that the work was done promptly. Much thanks to the team at Border, Susan

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My furnace died and right from my evening phone call to Mike, to a Saturday visit from Ashley, to Jeff visiting with prices also on Saturday, to Luke and Truong coming on Thursday to install my furnace, the service was awesome.. Luke was efficient, professional, informative, detailed and fun.. thank you so much for your dedication.

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Great service

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Our new furnace/ac unit was installed by Luke S., and Dayton B. They were very professional, easy to talk to. They explained everything they were doing before they did it and asked if we had any questions (asked a number of times throughout the install, which I appreciated). Dayton showed us how to use the thermostat. They cleaned up all their mess and put everything back together. Luke cut and screwed plywood in the opening where the furnace was removed from. I will be recommending Border Plumbing and heating to all my friends, acquaintances, and family members. When it comes to replacing our water heater, Border Plumbing and Heating will be our first call. Thank you Luke, Dayton and Cody. Job WELL DONE.

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Great company and great people!

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we just our new furnace and hot water tank installed by border plumbing &air.we are very happy with the service we received. We have always received good service form Border Plumbing. Today we had Luke S********, Julius K*** and Dayton B*****. They were very professional and explained everything to us. They cleaned up everything. Jeff C*** is very professional. He explained the different levels of furnace to Purchase. As in the past Border Plumbing completed the service as expected. Five star Service.

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no comment

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Had Ashley in today checking our air conditioner. She was very professional and so pleasant to deal with! We have been dealing with Border for several years now and it’s because of their exceptional employees that we wouldn’t think of going anywhere else!! Thank you Ashley!!!

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Thanks Matt at dispatch for Border plumbing. You seem to be able to help with every possible question!

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Jeff at Border Plumbing was very thorough with communication before doing any work ; with any and all observations; and with clear options on how I'd like to proceed including costs I'd incur. He spent considerable effort to clean the furnace and A/C providing before and after pictures and description. We've been using Border Plumbing for approx 25 years. Technicians and front desk staff are always respectful and committed to customer's complete satisfaction. Thanks also to Mark for making the appointment happen today!

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Shawn was a good communicator and left me feeling comfortable to ask any questions. He answered well and explained until he felt I understood. He was quick with the service and diagnosis. Shawn encouraged my husband to call any time with any questions. He was professional and respectful. He did a good job with the repairs. He gave options and costs but also made every effort to solve the problem before any other costs need to be added to the job. Thanks Shawn.

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Shawn was a good communicator and left me feeling comfortable to ask any questions. He answered well and explained until he felt I understood. He was quick with the service and diagnosis. Shawn encouraged my husband to call any time with any questions. He was professional and respectful. He did a good job with the repairs. He gave options and costs but also made every effort to solve the problem before any other costs need to be added to the job. Thanks Shawn.

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I appreciated Klaus' attentiveness and professional attitude. The work on our hot water heater was quick and efficient. Since the heater interfaced with an in-floor heating system he quickly understood the relationship with the 2 systems.

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Luke& Cory did a AC install for us AUG6 2020 2 thumbs up great job!

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Technician Jeff was Very professional and knowledgeable highly recommend them.

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Had a nasty sewer back up on July 22, 2020. I was sent technician Tyler Magee. He was great, professional, thorough and very knowledgeable. His sense of humour made my “crappy” day tolerable even funny. Thanks Tyler I truly appreciate you and Border Plumbing.

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From start to finish I was extremely happy with the installation of my central air conditioning! Despite the hot day and the type of install everything went as promised. Thanks Luke for your excellence in all areas of the install! A very personable, professional, knowledgeable gentleman that is a true asset to your company!

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Klaus G. came quickly to deal with my blocked kitchen sink. He was very efficient, explained everything very clearly and worked quickly. He knew what he was doing, was pleasant and honest - and very clean! I have dealt with Border Plumbing for years and trust them completely. I highly recommend them.

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Dayton and Luke were very professional, courteous and efficient installing our new furnace and air conditioning unit. We felt confident with their Knowledge and workmanship and were appreciative of their attention to social distancing and disinfecting surfaces as well as cleaning up the work areas

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Dayton and Luke were very professional, courteous and efficient installing our new furnace and air conditioning unit. We felt confident with their Knowledge and workmanship and were appreciative of their attention to social distancing and disinfecting surfaces as well as cleaning up the work areas

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I was delighted with the prompt service and problem-solving of Border technician Colin Gellatly.. His estimate was precise and the work accomplished with little disruption. I definitely will be calling Border for a couple of other repairs at the end of summer. It was a pleasure to have Colin in my home.

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Colin was quick and efficient. We have used Border 3 times now and always been very happy with their service. Would not hesitate to call them again if needed.

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Jeff C...very knowledgeable and did an excellent job servicing our AC unit. Great job!

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Colin G. did a great job replacing a very old faucet system. I highly recommend him. Border Plumbing Heating and Electrical provided top notch customer service at a fair price.

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A new air conditioner and heater was installed into the suite above my garage. Excellent work on the installation and we also got a great price on the unit.

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it was a pleasure to deal with this company. Mike C was very prompt and efficient and very nice to work with. We had help from other employees.Donna and Ellie were always available and very willing and helped us a lot. Chris Mitchell was our first contact, for assessment and advice, and was very helpful and patient and a pleasure to deal with. We would highly recommend this company and their employees.

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Colin G installed a hot water tank and repaired a leaky pipe. He is very personable and professional. He knew his job and did it efficiently. Highly recommend Colin G and Border Plumbing and heating.

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Good service, polite manner, prompt and efficient, pleasant to talk to.

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"no comment"

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Colin and Paul were both very efficient, knowledgable, and helpful. They went above and beyond to ensure that I was well-informed as to the issue and the best path to fix it. I really appreciate their service and will definitely utilize Border Plumbing in the future.

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Colin G*******. unplugged our sink line he did a fantastic job found the issue that had been causing a concern over several years that others did not locate a great job he was very neat & personnel enjoyed the photos of the blockage he provided very pleased Dennis Maher

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Jeff did a fantastic job of getting our system operating most efficiently and provided great consumer service!

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Klaus G*******, a plumber with 30 years experience (assisted by Paul, a trainee) from Border Plumbing, Heating & Electrical, did one terrific plumbing job at my home yesterday. A person can tell when a technician puts some thought into their work. I first had Klaus to my home for a short meeting so we could go over a variety of plumbing issues I wanted addressed. I asked a lot of questions, and received understandable answers. Klaus listened attentively, asked questions, and described various solutions and options which made it easy for me to decide on what alternatives to go with. By explaining what and how he could address my concerns beforehand, I knew he understood what I meant, and how he’d proceed. So I felt quite confident when the work day arrived to know that the fix to all my plumbing issues was do-able after all. What I wanted done was the water main shutoff valve and the PRV moved, a water softener system installed, and a separate water line for outdoor irrigation to be installed – so it would no longer feed off the same water pipes that supplied the household. My indoor plumbing had an existing sediment filter which had been installed at ceiling level and hung unsupported from the water pipe. In order to change the filter, I had to climb up and balance on the top of my washing machine. I wanted it moved so I could access it. Klaus described how and where it could go. So he installed new pipe lengths to accommodate the changes, installed a new sediment canister, and a carbon filter canister. No more climbing ladders for me – now both canisters rest on a steel bracket securely mounted to the cement wall within easy reach. Also at arms reach and clearly labelled, are all the valves for the new filtration system and the new irrigation line. Those kinds of details and the solid workmanship and thought that went into the design are very important to me. Klaus also installed an expansion tank for my hot water tank and installed the tanks for the new water filtration system (along with all the apparatus for these systems; hoses, pressure gauge, drain line, etc). Before leaving, he went over everything with me, explained the pressure gauges and how they worked and what their purpose was, and gave me plenty of time to ask last minute questions. Border Plumbing continues to be my go-to for plumbing and heating – their electrical department is relatively new and I haven’t used that service yet. I have been a Border Plumbing customer since 2008 when I had my new natural gas furnace and heat pump/air conditioner installed. In my opinion, they are a reputable company, stand by their work, and have treated me fairly over the years. Klaus, I'd have given you more stars, but 5 was the max :) - thanks for all your help yesterday.

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Once again very good service from Border Plumbing, Heating & Electrical. Colin G******* was very professional and polite. Took the time to show my husband & what to watch for incase any problems. Also, gave us a very good helpful hint when you have a dryer and hot water tank in the same room. Learnt something new today. So thank you, Colin.

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Colin G. was great; he's a really personable fellow, and explained everything to me, and was willing to answer my questions that weren't related to the repair itself. Would definitely request his assistance again!

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AIR CONDITIONER QUIT DUSTIN FROM BORDER PLUMBING CAME AND REPAIRED IT DID A GREAT JOB HAPPY WITH MY BILL

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"no comment"

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Colin was great! Very professional, knowledgeable and thorough in tackling the task at hand. My wife and I were very impressed with the work that he completed for us at our home. We will definitely call on Colin again in the future!!

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Colin Gellatly just replaced our hot water heater. He was friendly. courteous and a real pleasure to talk to. Knew his job very well and did an awesome job. Would gladly recommend him to anyone

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We just had a new gas furnace installed by Luke and Dayton. They arrived on time and did an excellent job of installation for us. They were efficient and were happy to answer any questions I had regarding operation of the furnace. They also were careful to disinfect and wipe down surfaces they had used, including the payment machine. We were very satisfied with the service they provided for us. I would highly recommend them to anyone needing work to be done on their furnace.

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Had my A/C serviced by Dustin today, June 19, 1920, a very friendly and knowledgeable service technician. He was on time and got the servicing done in a timely manner. Before leaving he explained all that he had done. Company did well hiring this employee and I would be happy to have him again.

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Colin G replaced out gas hot water tank. He was friendly, courteous. Told me his plan and kept me informed. Very efficient. Easy to talk to. Very pleased.

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Dustin P provides excellent service and advice. He is very knowledgeable and a great personality. His assistant Ashley W. was also very knowledgeable and courteous. George & Pat Millar

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Dustin P provides excellent service and advice. He is very knowledgeable and a great personality. His assistant Ashley W. was also very knowledgeable and courteous. George & Pat Millar

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Very professional and positive experience from initial quote, booking and day of installation. From Reception to eventual installers, everyone was very positive to deal with and customer focused.

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Julius K came to set up my airconditioner last week. He arrived on time, explained what he needed to do. Was efficient and professional. he definitely is an asset to your company. I will recommend Border Plumbing and Heating to anyone to get a job well done. Thank you for the awesome service.

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Colin from Border Plumbing and heating did an excellent job of installing new fixtures to replace our old inefficient, and noisy garden faucets. Thank you, Colin

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Dustin Pratch, Service Technician for Border Plumbing, Heating and Electrical has provided exceptional service for us in very timely, prompt, respectful , knowledgeable, accomodating and professional manner. Appropriate protocol during COVID were utilized. Totally satisfied!

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Had my annual electrical check up done, part of the Gold plan I use with Border Pluming and Electric. Terry H did the service which went really well. He also did a quote for us on some electrical work we want done. Terry is very pleasant and respectful of your space and house. Thanks

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Had my annual electrical check up done, part of the Gold plan I use with Border Pluming and Electric. Terry H did the service which went really well. He also did a quote for us on some electrical work we want done. Terry is very pleasant and respectful of your space and house. Thanks

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Colin arrived on the scene right on time, assessed what needed to be done quickly, and did the job in a professional and efficient manner. Well done Colin...you do your company proud.

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Dustin was fantastic. Super friendly, great communication, and honest. Will certainly use Border plumbing again!

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Colin and Cory came to help me with a plumbing issue that I'd been struggling with for months. They were able to work out the problem and the most effective solution so hopefully I dont have to deal with these plumbing issues again. They were great, able to answer all my questions and professional.

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Colin G did a great job clearing a stubborn kitchen sink clog.

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Colin Gellatly was great: professional and polite, during the visit for the estimate and efficient and helpful during the installation. Perfect. Thanks again, Colin!

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Dustin was very professional informative and courteous.We would recommend him anytime.

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Excellent service and down quickly and cleanly for a new hot water heater.

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We just went to turn on our outside water today and there was water leaking from somewhere in the crawl space. We called Border Plumbing ,Heating & Electrical and there was a wonderful lady on that end , that was so polite and helpful, said they would get someone out within an hour. Sure enough within the hour, Border's truck pulled up and the most awesome young man by the name of Colin Gellatly was here to save the day. I showed him what I knew and from there on he just went to work, and within an hour had things up and running again. Colin was so professional, polite, and knowledgeable. He is truly a asset to the company, we will always call Border in the future. Our sincere thanks for the great service. Tom & Heather West Kelowna

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I am very pleased with the work by Colin G. and Dan B. They were extremely efficient and had the work done promptly as usual by all Border staff for the many years I have been a customer.

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(no comment)

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Steven and Dieter did an outstanding job renovating the plumbing system of our house.They were very professional , waisting no time to accomplish a big job.Steven gave us excellent advice on how to improve our system. Thank you Steven and Dieter.

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Steve and his team were excellent to work with! We have an older home with tricky plumbing issues, Steve took so much time to figure out the problem and the best solution for us. I really felt he was on the side of the homeowner, giving us the best advice from many years of experience! The young men who came with him also were very helpful, all of them explaining the details in a way I could understand. I highly recommend this company. Also, Steve has great respect for the young men who work with him, treating them so well and working with them so skillfully. This company is very fortunate to have a wise, experienced man working for them. Phil as well was on site giving his direction, and I appreciated his in-sight.

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MIke did a great job and very professional and courteous

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Dustin Pratch was courteous, very informative, & pleasant experence

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no comment

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Great service. Friendly, knowledgeable. Able to diagnose an intermittent problem. Count on them.

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Quick response to call, tech was friendly and truthful.

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Dustin is a very knowledgeable, dependable, and approachable technician!

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Punctual, right to business, spoke to me about central air system in a language I could understand. Very pleased.

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Maintenance done by Stephen Pashmore today and he was very helpful and explained systems on the heat pump to me. He is very knowledgeable and checked everything inside and outside and found no problems. We have been customers for over 14 years and have been very happy with Border Plumbing with all aspects of their service.

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Colin worked quickly & efficiently. His explanations were clear & concise. Jamie McEwen

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Dustin is a very knowledgeable, dependable, and approachable technician!

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Dustin arrived on time, serviced the equipment efficiently, knew his product, offered good advice about future servicing needed. He also noted that we had no carbon-monoxide detectors, and counselled us about available brands and usages. And they weren't necessarily the ones sold by Border!

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Very good service from Dustin Pratch would recommend Borders to anyone needing hvac service excellent work thanks to Dustin Kevin Adams

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I used Border Plumbing last spring to look at what ended up being a thermostat issue. They were amazing to deal with so when I decided to get a new furnace they were the obvious choice. They came quickly provided different options at different price ranges and were true to their word on what it would cost. Jeff Coles was the technician who helped with deciding what furnace would work best and preparing me for the installation date. A few month later I was having issues and Jeff Coles happened to be the one who came back and noticed I wasn't using my new thermostat to the potential I could be and set it up to better suit my needs and explained everything without making me feel rushed or silly. He is always friendly, smiley, and great to deal with. If anyone ever asks who I would reccomend for furnace and heating needs I would not have to hesitate to say Border Plumbing, Heating and Electrical.

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Great service. Klaus was very informative and helpful. Took the time to clearly explain our various options.

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Dustin serviced our gas fireplace and it looks like new. Did a great job, very personable and answered all my questions. Would definitely recommend him

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Dustin Pratch completed our spring servicing for our high efficiency furnace. He was on time, explained each step completely and never made us feel rushed. He answered all our questions thoroughly and had a very pleasant demeanor about him. I have no hesitation in recommending him as an excellent technician and a good PR person for Border Plumbing and Heating.

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We were very pleased with the Service we received from Dustin today and would recommend his service.

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Klaus and Paul from Border did an excellent job installing our new water treatment system. The finished job looks great, and they were both very professional, polite and friendly. I really appreciate the fact they took their time to explain everything to me and am confident about our now-improved water quality. I would not hesitate to recommend their services.

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Jeff from Border Plumbing provided the most thorough and informative furnace service that I have ever had - and i can say that comparing to 4 other local service providers who have all disappointed... which is why we decided to try Border. No hesitation in recommending their service and we will be using them exclusively from now on.

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Had Tyler & Cory install a new hot water tank today and was very satisfied with the excellent job that these two technicians did. Very thorough and knowledgeable. Left the worksite very clean and explained the operation of the new tank very well and answered all my questions. I think this company goes out of their way to hire knowledgeable and friendly staff.

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I have utilize Border for Furnace and AC service contract over the last 3 years plus a gas water heater install and satisfied with their work. Jeff Coles is the best service guy I have had a highly recommend.

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We had a challenging situation with some damaged furnace vents and Owen and his team were able to diagnose the issues and make the necessary repairs in short order. He was very helpful and informative keeping us up to date on progress and coordinating other technicians as required. In addition he was very empathetic assuring us he would make this right. I wouldn’t even think of using another company for these services!

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Prompt, Courteous and Knowledgeable service!

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Just want to take this time share our experience with Jeff today. We have been having problems with our furnace for the past few days and called Border Plumbing, Heating & Electrical this am. To our surprise they were able to send out a technician (Jeff) within hours of our call! Amazing, prompt service. Jeff was extremely personable, knowledgeable, and patient and with us. He was able to fix the problem in a very short time which reduced our stress level. Although we are aware our furnace will require a replacement in the near future he has bought us some time. Over impressed with the professionalism of this young man. Thanks again Jeff......a pleasure to have met you. Kind regards.

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I was impressed with the work performed by Jeff on my dryer vent. My initial concern was the termination port. Jeff identified a problem with the screws in the rigid metal ducting connections which required replacement of the metal ducting. Jeff also adapted a cover for the hole in the ceiling.

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Jeff is very professional and knowledgeable. Would recommend.

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Very prompt and helpful service by Jeff (and on a weekend!). Fixed our heat pump problem quickly. Many, many thanks.

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Dustin and Landon arrived on schedule on a snowy day and conducted a regular service and review of my furnace. As normal with Border employees, they were knowledgable and thorough and the advice given was welcomed. Highly recommended.

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Jeff C. just came and completed service on my furnace. He was super friendly and knowledgable. He was very thorough and great at communicating about what he was finding. I will definitely call him and Border Plumbing for my future maintenance needs.

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Same day furnace repair today - important since our 9-year old furnace was making an unusual sound. Jeff was excellent at explaining what had happened with the motor and replacing it. It's so reassuring to have something fixed by a pro in such a timely manner (especially in the winter)! Thank you!

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Excellent service!

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Jeff did an amazing job of installing a new thermostat, furnace igniter and helping me to set app up. He was very polite and friendly, and went above and beyond to ensure my furnace was linked to the new thermostat. Very happy with the job he did :)

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jeff and brandon were great. thanks a lot guys

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Mike was very friendly and able to communicate what the issue was and to fix it. Same day service in this chilly weather for frozen pipes was amazing. Thank you so much for dealing with my problem. I will use them for any future maintenance or issues.

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good,professional,clean they are a best in bossiness

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Effective and customer-friendly service by Dustin. Comprehensive assessment and solid receommendations.

See All Reviews

Danielle Boileau was efficient in performing the service. She was also very cheerful in performing her duties. A pleasure to deal with.
12/21/13

Thanks so much to Shawn for the prompt service in helping us with our leak. Jan and i appreciate your effort and professionalism in dealing with us. I am also grateful for your discerning eye on the other aspects of my plumbing system so that future problems can be avoided. You are the best!! Martin Mills
12/16/13

Danielle is a most personable individual. She did the winter maintenance on our heat pump efficiently. She provided a full written and verbal report on the work that she did and offered some suggestions that may save us some heating costs. She can come back any time. Tom C
12/13/13

Danielle has been the best technician we have had since moving here in 2006. We give her 5 stars. thank you Danielle.
12/13/13

Mr. Shawn Cook installed our new natural gas water heater this week and we were impressed with his professionalism and explanation of the workings of the unit.
11/23/13

Justin L. was great! Straight up & gave me all the info I needed, answered all my questions. Will be seeing him again when he comes to repair my furnace. Very professional & knowledgeable.
11/23/13

Danielle was fantastic....personable, knowledgeable and helpful. By far the best furnace service we've ever had in our 12 years in this house! Wish we had known about you guys sooner!
11/16/13

Justin swooped into our home, diagnosed our problem quickly and repaired it within the blink of an eye ... after hours on a Friday night. He saved me $500 to boot and handled our menacing guard dog with good-natured aplomb. Thank you.
11/15/13

Shawn was very knowledgeable, efficient, and his presentation was excellent, I would recommend him to everyone I know, was very satisfied with his service! This is the second time I used this company and would use them in the future!! Thank you!!
10/26/13

Border customer since our last home and they were the first to call when the HWT leaked at our current home. Justin L was honest and friendly, patient with all my questions. Pro service.
10/21/13

Kelsey and Jason did an amazing job installing our new furnace. They were very personable, trustworthy, and informative. We would highly recommend Border Plumbing and Heating to our friends and family. Couldn't have asked for a better team. Thanks so much!
10/18/13

Shawn is a very competent, efficient and friendly professional. He will get my recommendations (along with Border) many times. Five and a half stars!!
10/15/13

Such a fantastic company, I'm a customer for life! Danielle was efficient and very friendly.
09/27/13

Tyson H did a great job today, as usual!! Tyson has serviced our furnace for over a year.. He is always courteous efficient and honest. I give Tyson 2 thumbs way up!! Keep up the great work Tyson!...
09/17/13

Danielle B. went above and beyond the call of duty once again for me. She had installed a new thermostat in July and it started to make noise. I phoned the office and they said that she should be there in about a half hour. When she got there she said that it was the transformer in my doorbell. She disconnected it and all was solved. I wasn't charged for her coming out and I was impressed on how soon she came and solved my problem. Kudos to Danielle.
41587

Shawn C. had several plumbing surprises when he started the renovations to my existing bathroom. The parts that should have been there in the wall, were not there. The old counter top sink was glued onto the counter with way too much adhesive. It was a real challenge getting the old sink out. The tub fixtures I had selected didn't fit the existing tub outlet. Shawn had to do some very real creative plumbing to make it all come together and work. There were two tub parts that I forgot to select, but Shawn found two parts that matched and it is all good. I am very pleased with the finished product.Thank you Shawn. Nicky
08/28/13

Shawn (plumber) was knowledgeable and outlined the steps necessary to complete the project. He completed the job in an efficient, professional manner and left the work site in a tidy condition. Shawn was friendly and respectful. I appreciated the discount given as a member of Border's Energy Savings Agreement Program.
08/23/13

First of all I would like to thank you so much for a great job you are always doing in taking the orders and despatching your technicians. A special thanks belong to Shawn who did once more an excellent work in improving our irrigation system with new valves. Shawn thank you it is always a great pleasure meeting you and look a bit over you shoulder and learn a bit more. See you next time - Werner
08/22/13

Shawn is very professional, pleasant and helpful. He explains exactly what needs to be done in detail and he let me know what the total amount will be before he started any work. Shawn answered all of my many questions. Thank you Shawn.
08/22/13

I want to thank all of those who I have dealt with at Border Plumbing and Heating. I made a request on line and had someone call me back that day. They gave me a day and time for my appointment. Shawn showed up promptly at the given time. He worked quickly, cleaned up and told me exactly what the problem was. He didn't even cringe when I asked him to look at a hair clogged, messy sink that my teenage daughter uses:) Thank you Shawn for everything you did! Next time we have a plumbing problem I will be sure to ask for you.
08/15/13

Shawn C installed our new hot water tank, he was very professional, fast and efficient. He is an asset to the company. We are very pleased with his job.
08/13/13

Tyson, was right on time, put his shoe covers, on, and got right to it. He let me know that my water tank was pretty old and that it could go anytime. He told me of the area's where the owners before us kind of makeshifted some of the work, and at some point in time I could have a leak. I was very impressed with his work and his attitude.
04/29/13

Shawn was our service specialist. Very pleasant, polite and efficient. He saved time by coming first to see what supplies he needed, then back again to complete the job. He was efficient, worked quickly and cleaned up too! Border is lucky to have such a great employee. Would not hesitate to call your company again! Thank you Shawn. 0 of 0 people found this review helpful. Helpful?
04/29/13

Aaron Short came out on an emergency call because Fortis shut off our gas to the furnace because we bought our home from someone who should have called a professional. Aaron was very thorough and friendly and even though he had to crawl under our home and remove black widow spider cobwebs, he was still smiling and very friendly throughout the entire time. He went beyond what he had to do to get our gas back on. We really appreciate all he does and for letting us know about the service contracts that were available and we signed up for. Great job AARON!
04/26/13

For great service and solutions for plumbing, heating and cooling throughout the Okanagan Valley, call and speak with the service pros at Border Plumbing, Heating & Air today.

Financing Available

Border Plumbers Financing Available

Pay for your purchase at Border Mechanical Services Ltd in monthly installments. Apply for financing up to $100,000. Find out if you qualify in seconds. No obligation, no commitment.

Border Plumbing, Heating & Air Service Area

Our Okanagan Valley service area includes

Kelowna

Coldstream

Lake Country

Peachland

Winfield

Oyama

Vernon

West Kelowna

The Border Plumbing, Heating & Air Guarantee

At Border Plumbing, Heating & Air, we're dedicated to providing our customers with the best plumbing and HVAC solutions combined with service excellence. Read what existing customers had to say about us over the past 21 years here or read about our service level commitment below:

SERVICE EXCELLENCE

You'll find the Border Plumbing Heating & Air team helpful, friendly and willing to go that extra mile to ensure your experience with us is great. Our technicians and plumbers always show care when working inside your home by wearing boot covers and using work mats to keep everything neat and tidy and will clean up before leaving.

PROFESSIONAL TECHNICIANS AND PLUMBERS

We employ a skilled and experienced team of plumbers and HVAC technicians able to provide the best solutions and quality workmanship for your plumbing, heating and cooling installations, repairs and maintenance needs. We also provide regular training to ensure our team continue to provide the best and keep them at the top of their profession.

FULL-PRICE UP FRONT

Stay in control with a per-job price that has been provided to you in advance and stays the same through to completion.

LICENSED AND INSURED

Border Plumbing Heating & Air are fully licensed and insured for all plumbing and HVAC work you require, so you know you're in safe hands with us.

ON TIME SERVICES

Our clean cut, presentable technicians and plumbers will arrive at your home on-time at the agreed time.

QUALITY WORKMANSHIP WARRANTY

You're assured of the best as we back all our plumber and HVAC technician workmanship with a written warranty for your quality assurance.

For service excellence when you need a plumber or HVAC technician in your home in the Okanagan Valley, call and speak with the service pros at Border Plumbing, Heating & Air today.

What People Say About Us

  • Dustin Pratch was courteous, very informative, & pleasant experence5 Stars rated.

    Great service. Friendly, knowledgeable. Able to diagnose an intermittent problem. Count on them.5 Stars rated.

  • Very prompt and helpful service by Jeff (and on a weekend!). Fixed our heat pump problem quickly. Many, many thanks.5 Stars rated.

    Great service and very fast! And we much appreciated having our problem solved. Thanks Border and Jeff!5 Stars rated.

  • Mike was friendly, professional and knowledgeable. He solved the problem of our ongoing leaky toilet. Thanks Mike!5 Stars rated.

    Great service, nice people. Had a "On Demand" water heater failure on Saturday. By Monday at Noon a new one had been installed and is working beautifully.5 Stars rated.